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Returns

You have 14 days from delivery to send something back. You start the return from your order page.

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How to return

  1. Open your order. If you have an account, it's under Orders. If you bought as a guest, use Find my order with the e-mail you ordered with.
  2. Click "Request a return" and choose what you're sending back. You'll get an e-mail with a return number (RET-…).
  3. Within 14 days of requesting the return, post the parcel to the return address, with the return number written on it.

Return address

Catch Feels — Adam Zimniak
ul. Bobrzeckiej 9/20
31-216 Kraków
Poland

Good to know

  • You pay for sending it back.
  • The refund goes to the payment method you used. I may hold it until the parcel arrives or you send proof of postage.
  • Engraved pieces can't be returned, because they're made to your order (art. 38 pt 3 of the Polish Consumer Rights Act).

Return or complaint?

A return is for when you've changed your mind: 14 days from delivery, and you pay the postage. A complaint is for a defect or damage in transit. Email me at [email protected] with your order number, a description of the problem and photos if you can, and say whether you'd like a repair, a replacement, a price reduction or a refund.

Using it before you decide

Handle it the way you would in a shop. If it comes back with wear beyond that, I can lower the refund.

Bundles

You send back every piece from the bundle and get the bundle price back. A single piece from a bundle can't be returned on its own, because its price is part of the bundle price.